Why the remote control not operating properly or not responding at all?

Make sure there are no obstructions between the Bob and Brad foot massager and the remote itself. The foot massager remote controls use infrared (IR) technology, which means they need to be aimed directly at the device you want to control. If there is an obstruction between the remote and the foot massager you're trying to control, your commands will not work. - Bob and Brad Team

Why the foot massager painful?

Massaging your feet should feel good, or a little uncomfortable, but not painful. Start without the air pressure and increase the knead intensities of the Bob and Brad foot massager as you are getting used to it. Avoid massing your very sore spots. It’s always good to warm up your feet with light massage, letting blood flow to the area. You may want to use a small amount of moisturizer for the massage. The Bob and Brad foot massager is developed by physical therapists and intentionally built to improve patient recovery and for relaxation. we proudly offer our own 100% Satisfaction Guarantee on every Bob and Brad products. We want you to be completely satisfied with us. We are customers just like you. We know how hard it is to be heard when something you spent money on isn’t working out perfectly. Please reach out to us with any questions you may have and we will get back to you within 24 hours.

How to insert the stand accessory?

There are two holes here, there are two pints, put them in, and they will lock in, and you can't take it out unless you pull a little bit, but they'll stay in nicely.

It says up to size 12. the picture shows 12 from heal to toe. Is it size 12 shoe or 12 inch foot from heal to toe?

Thank you for the question. The size is us-12 shoe.

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Description

🔥 Step into ultimate relaxation with every press!

EFFORTLESS CONTROL - Top-mounted buttons and remote for seamless customization without interruption.
HEAT THERAPY BOOST - Soothing warmth enhances circulation and melts away tension.
COMPACT LIGHTWEIGHT - Portable design (3.4 kg) fits perfectly in any home or office space.
TAILORED DEEP KNEADING RELIEF - Choose from 4 intensity levels for a massage that fits your exact needs.
PROFESSIONAL SHIATSU EXPERIENCE - Mimics expert finger kneading to target plantar fasciitis pain effectively.

The BOB AND BRAD Foot Massager Machine delivers professional-grade shiatsu deep kneading with 4 adjustable intensity levels and 4 unique massage programs. Enhanced by soothing heat therapy, it targets plantar fasciitis pain and improves blood circulation. Designed in the USA, this compact and lightweight device offers easy-to-use controls both on the unit and via remote, making it the perfect at-home foot care solution for busy professionals.