BIGGERFIVE Vigor 2 L Kids Fitness Tracker Watch for Boys Girls Ages 5-15, IP68 Waterproof, Activity Tracker, Pedometer, Heart Rate Sleep Monitor, Calorie Step Counter Watch, Black

The original watch stopped charging but the company gave support and then sent a replacement when the watch still failed to charged. Speedy and polite. Thanks

We wanted to get a step counter for our ten year old daughter but thought the kids Fitbit was a bit pricey for something that may never get used after the first few weeks. This watch fit the bill. It counts steps, and can also be set to record bike rides, hikes, and runs although we found the bike activity didn't work very well as the accelerometer can't really judge this activity - obviously no GPS in this watch.There is an app that goes with the watch which is fairly basic, but keeps our child's interest in clocking up steps, sleep tracking (although she didn't like wearing the watch overnight and this sort of thing is not very accurate on any watch) and also setting alarms and hydration reminders etc.The watch did suddenly stop working after 11 months - I contacted Bigger Five and they replaced the product within a couple of days - this is very good service, and on balance with this considered, I think the watch deserves a solid 4 out of 5.

This has been amazing from the moment we connected it to charge and downloaded the app with such ease. App downloaded on to my phone and the Biggerfive connected to my phone in seconds with the fitness tracker and app ready to go in minutes. I found an excellent very well explained YouTube video with instructions on how to set up and use all the features. So one very happy eight year old boy.We had a terrible experience with the Fitbit Ace 3 just two weeks before as a Santa present. No customer service, ridiculous going around in circles trying to set up with Google Gmail, could not and would not connect with the App or Google Gmail account, mine or his own it went on and on until sadly and disappointedly for him it was returned. No looking back with the Biggerfive hands down winner. We will next purchase the Biggerfive Teen for our older son

No longer works. Look and colour is funky. Battery life became very poor over a 3 month period and now it won’t charge at all - so it is unusable. Having to connect the watch to the app every time it ran out of charge in order for it to sync the right time was irritating - the watch was for a child without their own device and was reliant on my device/app at every re-charge point. Would be useful if it had GPS, but it doesn’t. The app is basic, but provided some insights about sleep and heart rate which was ok.In summary, it lasted 3 months, it’s basic and has some irritating features - disappointing.

I bought two of these watches as 1st watches for my twins. They wear them every day, they're quite basic but that's all I needed.I have had a few hiccups along the way, the straps have broken a couple of times and I struggled to reconnect them after an update on my phone. Both times via email I contacted customer service and the service I received was outstanding!! I was sent new straps free of charge, if the watches couldn't reconnect they would send free replacements but with the fantastic technical support, I was able to reconnect them both.I would definitely recommend and definitely buy again.

Item looks good and is a good fit for my 11 year old son, but that is where the good news ends. The watch was used only a handful of times as, my son couldnt get used to wearing a watch. We popped it back in the box to try at a later stage. When we took it out again 3 month later, the watch was dead as a door nail and wouldnt charge. Customer service is non existant - despite coming with a 12 month warranty, no one from the company responds to emails or ever geta back to you and there is no way to speak to anyone. Save your money! Total shambles.Update for fairness: I have now had contact from customer service at the company, which was very helpful and polite, with some tips to try and a promise of a replacement if this does not work. Felt it was only fair to update the review accordingly!

I originally purchased a fitbit for my child but the setup process was a shambles and impossible which meant we were unable to use the fitbit which resulted in a very upset little boy. I frantically searched for a replacement and stumbled across this watch on amazon. It is excellent!!My son could use it straight away without the app which was a bonus and when we did set up the app it was so simple and straight forward. Very user friendly.Thank you so much! Wish I had purchased this one to begin with, its cheaper than fitbit, easy to use and set up. Perfect.

Watch is good, looks stylish and son s happy with it for tracking his steps. Has encouraged him to go out for walks more to try and beat his dad.It has a selection of watch faces selectable via the app so does need pairing to a mobile phone.Battery life is OK. Lasts 3-4 days before needing a charge. Was hoping it would last a week.Charging is via a USB2 cable suppliedWe did find after 7 months use, the strap broke...we contacted the manufacturer who after us sending photo evidence sent us a replacement strap next day! This was excellent customer service and my faith in product has been restored. Would definitely recommend the product and brand