I installed and had two attempts to get it working, and it will not work. "User cancellation or authorisation failed" Win10 up to date

If Windows 10 isn't picking up the Fingerprint reader's drivers right away. Go to your Device Manager, locate the "ELAN Fingerprint Sensor" device, right-click and click Update Drivers. Click on "Search automatically for drivers", if none is found, then click on "Search for updated drivers in Windows Update" (wait 2-5 minutes). If still nothing, perform a restart via the start menu (not shutdown), and try the above again, if Windows 10 is still isn't picking up the drivers. Driver version: ELAN Finger Print 3.10.12001.10102 Can confirm working on Windows 10 version 21H2.

does this have a file lock capability, so individual files can be protected on a shared pc?

Yes, you can lock/encrypt/decrypt individual files but you need to download & instal the Smart-ID software from the website before you can do this.

Driver unavailable on every usb port tried on a widows 10, alienware m15. suggestions?

It doesn't need a driver per se, it will run on a Windows 10 PC that has Windows Hello installed. If there are issues with Windows Hello, go to Start - Settings - Accounts - Sign in Options where it is located.

The device is in the device manager with a yellow triangle (no driver found) Driver is in download folder, tried installing, failed, same with update

My recollection is that I plugged it in and Windows figured out the driver itself. It's been a while. I am running Windows 11. At the time I got the device, I was running Windows 10. It seems to work better under Windows 11. I would not be surprised if there were driver problems with versions of Windows before Windows 10. You do not mention what version you are running. If you are running something earlier than Windows 10, I would suggest upgrading. Things have come a long way since the days of Windows 7.

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🔑 Unlock Your World with a Touch!

SEAMLESS SETUP - Plug and play with Windows 11/10 Hello for instant access.
ROBUST SECURITY - State-of-the-art protection for your logins and sensitive data.
ALL ANGLE RECOGNITION - 360-degree fingerprint detection for ultimate convenience.
LOG IN AT LIGHTNING SPEED - Experience authentication in just 0.05 seconds!
MULTI FINGERPRINT CAPABILITY - Store up to 10 fingerprints for family or team access.

The ARCANITEUSB Fingerprint Reader is a cutting-edge security device designed for Windows 11/10, offering rapid 0.05-second authentication and 360-degree fingerprint detection. With the ability to store up to 10 fingerprints, it ensures both convenience and security for users. Its plug-and-play setup makes it easy to integrate into your existing system, providing a seamless experience for managing logins and protecting sensitive data.

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Brand	ARCANITE
Product Dimensions	2.1 x 1.7 x 1.2 cm; 10 g
Item model number	AKFSD-07
Manufacturer	ARCANITE
Series	AKFSD-07
Are Batteries Included	No
Item Weight	10 g
Guaranteed software updates until	unknown

ARCANITE USB Fingerprint Reader for Windows 11/10 Hello, 0.05s 360-Degree Sensor Security Device Login, Security Lock

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